Learn — understand the system and your rights
Plain-language guidance so you feel informed and prepared, not overwhelmed.
Welcome
Why this toolkit was created, and the heart behind it.
Understanding Aged Care
An honest, compassionate look at how the system really works.
Residents' Rights
The rights of people receiving aged care, in plain language.
Family Rights
How families can take part in care and decisions.
Supporting Pacific Families
Culturally grounded guidance for Pacific families.
Record — keep clear, factual notes
Simple trackers to record what you see over time — calmly and factually, so the facts speak for themselves.
Observation Journal
Record changes over time, calmly and factually.
Medication Tracker
Keep track of medications and any changes.
Bruise & Injury Log
Document injuries with dates, notes and detail.
Feeding & Swallowing Tracker
Record eating and swallowing concerns.
Hospital Visit Log
Keep all hospital information in one place.
Falls Record
Track falls, patterns and follow-up.
Advocate — speak up with confidence
The questions, templates and pathways to raise concerns respectfully and effectively.
Questions to Ask
The right questions for every stage of care.
Meeting Planner
Questions to ask, and notes from meetings.
Request Templates
Ready-to-use letters and forms.
Complaint Pathways
Knowing when and how to escalate a concern.
Independent Advocacy
When and how to seek free, independent support.
Self-Care for Advocates
Looking after yourself, because your wellbeing matters too.
Ready to start?
Download the free Tri Tides Family Advocacy Toolkit and begin advocating with confidence.
Download the free toolkit → Want printed copies or a version for your facility? Get in touch →