Privacy Policy
Tri Tides (ABN 70 303 385 731) (“Tri Tides”, “we”, “us”, “our”) respects your privacy. This policy explains how we handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
It applies to our website at tritides.com.au and to the way we communicate with you. It does not cover third-party websites we may link to.
Information we collect
We only collect personal information that you choose to give us, together with the basic technical data needed to run our website. Specifically:
- Information you provide — your name, email address, organisation, and the contents of any message you send us, for example when you make an enquiry, request resources, or ask about a pilot.
- Technical information — when you visit our website, our hosting provider records standard information such as your IP address, browser type, and the pages you view. This helps us keep the website secure and working properly.
You do not need to create an account to use our website or to access our resources.
We do not collect patient or health information
Our website is not designed to collect patient or health information, and we ask that you do not send us patient details or medical records through it. We do not store patient translation data, clinical notes, or medical records. Our communication resources are provided to organisations on request; using them does not send any patient data to us.
How we use your information
- To respond to your enquiries and provide the resources or information you request.
- To communicate with you about TALK and Tri Tides, where you have asked us to or where it is reasonably expected.
- To maintain, protect, and improve our website.
- To meet our legal and security obligations.
Disclosure to others
We do not sell your personal information. We use a small number of trusted service providers — such as our website hosting and email providers — who may handle limited information on our behalf so that we can operate. Some of these providers may store data outside Australia. Where that happens, we take reasonable steps consistent with the Australian Privacy Principles to protect your information.
Cookies and analytics
Our website does not use cookies to identify you, and we do not use your information for advertising. Standard server logs kept by our hosting provider may include technical details such as your IP address, used only to keep the site secure and running.
Storage and security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. If a data breach likely to result in serious harm occurs, we will respond in line with the Notifiable Data Breaches scheme under the Privacy Act.
Accessing or correcting your information
You can ask us to access or correct the personal information we hold about you by emailing talk@tritides.com.au. We will respond within a reasonable time.
Complaints
If you have a concern about how we have handled your personal information, please contact us first at talk@tritides.com.au so we can try to resolve it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.
Changes to this policy
We may update this policy from time to time. The “last updated” date above shows when it was most recently revised.
Medical Disclaimer
TALK by Tri Tides is a communication aid. It is designed to support communication between patients, families, and healthcare professionals.
TALK does not replace qualified or credentialed interpreters, does not replace the clinical judgement of healthcare professionals, and does not provide medical advice, diagnosis, or treatment. For any clinically significant or safety-critical communication, a qualified interpreter and appropriate clinical assessment should always be used.
Contact us
Tri Tides
Email: talk@tritides.com.au